Frequently Asked Questions

Q. What is "Local Pickup"?
A. Instead of shipping you the voucher, you can pick it up at our studios, located at 4101 Wall Street in Montgomery. Please allow 1-2 business days for processing after purchase.

Q. Can I purchase more than one deal from the same offer?
A. Sometimes yes, sometimes no. Each deal is different and quantities allowed will be shown on the order form.

Q. Can I use more than one voucher at a time?
A. It depends on the offer. Usage restrictions will be listed on the order form and usually appear on the voucher itself. Visit a second time to use additional vouchers.

Q. How long will it take to get my voucher?
A. It takes 7-10 days to mail the voucher. If you need it sooner, select "Local Pickup" during checkout. Please allow 1-2 business days for processing after purchase.

Q. I ordered my voucher and it has not come in the mail. What do I do?
A. Please contact us and include your order number.

Q. Why is the charge on my card different from the 1/2 off price shown on the promotion?
A. There could be a handling fee and shipping fee based on the value of the item. That fee was shown to you during check out prior to completing the purchase.

Q. I received multiple e-mail confirmations and order numbers. What does that mean?
A. For each order, you will receive an order number.

Q. What happens if the business closes or goes out of business before I use my vouchers?
A. As a third party seller, Bluewater Broadcasting cannot be responsible for what happens in a business for which they sell vouchers. There are no refunds or exchanges. You are advised to use your vouchers promptly after receiving them to avoid any possible disappointment should a closing occur.

Q. What happens if the expiration date arrives before I use my vouchers?
A. We advise you to use your vouchers promptly when you receive them to avoid misplacing or forgetting about your offer. We cannot be responsible if you choose to not use your vouchers by the expiration date and no refunds can be given. **Be advised also that for services that require an appointment, waiting until the last possible moment may jeopardize your ability to use the voucher if the merchant has no open appointment times available before the expiration. Book your services early!